Dwight Coates
Chief Information Officer
Telecommunications - Manufacturing - Supply Chain
Salesforce Sales and Field Service Clouds - SAP - Business Analytics & AI
Digital Transformation, Customer 360
Digital and Web Marketing , Omni-channel
Data Orchestration - Culture Agent - Board of Directors - chuzo.com - Managed Packages - Salesforce Field Service - Zip Code Aggregator based Sales
Chief Information Officer
Telecommunications - Manufacturing - Supply Chain
Salesforce Sales and Field Service Clouds - SAP - Business Analytics & AI
Digital Transformation, Customer 360
Digital and Web Marketing , Omni-channel
Data Orchestration - Culture Agent - Board of Directors - chuzo.com - Managed Packages - Salesforce Field Service - Zip Code Aggregator based Sales
About ME
Leader who delivers on the challenges of advancing technology for business advantage. A strategist who brings analytical decision making, a natural ability to unity people, and an entrepreneurial spirit in building a culture of contribution and performance. Skilled at articulating a vision in pursuit of a common goal and getting it adopted. From customers, company leadership, internal end users of technology solutions, to the IT Team, known for transparency, personal integrity, giving people voice and encouraging creativity in the journey to extraordinary results.
My Journey
I specialize in the the advancement of technology to aid in explosive business growth. I focus on software evaluation, setting the strategy, executing for results, leading teams to extraordinary outcomes, and building relationships to ensure user adoption. I have founded and grown engineering organizations to build the developer tools, data capabilities, and infrastructure to support every developer building or integrating with our ecosystems. Ensured systems and infrastructure are powerful, reliable, performant for the teams I support.
I formally entered the wonderful world of technology interning at Merrill Lynch during my university years and was subsequently recruited by Ernst and Young to enter the SAP management consulting world. I knew at this juncture I had chosen the right path! I went on to hold project management roles at EDS/ATKearney and also a unique Client Solution Manager role at SAP America and SAP AG focusing on clients in the Americas and Asia.
Last previous positions include SVP and CIO of the largest outsourced company in North America (Field, Phone, Online, Omni-channel Sales), Director of Technology for DIRECTV (AT&T), VP of Technology for a toys/premiums manufacturing company, and also have founded by own management consulting firm with clients such as DIRECTV.
I currently serve as the CIO of PerfectVision Manufacturing and the co-creator of www.chuzo.com.
PerfectVision is the Field Service, Sales, and Manufacturing partner for the telecommunication space including but not limited to clients such as DIRECTV, Spectrum, Earthlink, Optimum, Frontier, and More.
Chuzo runs our Sales and Field Service Clients on the Salesforce Sales and Salesforce Field Service Clouds.
Chuzo Shoplink is the QR Code/URL Zip Code Aggregator allowing self service of our telecom products. We partner with influencers and small, medium, large size organizations to drive additonal revenue stream through adding Chuzo to their ecosystem.
Chuzo Complete is our SaaS offering of Salesforce Field Service built on our instance offering the Customized Field Service Solution for companies at a fraction of the normal price of implementation and management.
Extensive Telecommunications and Media background including working not only internally for DIRECTV and AT&T, but supporting the Omni-channel and Field Sales Models for Verizon, Spectrum, Bell Canada, British Telecom, and T-Mobile. Understanding how to reach the customer, using insights, predictions, and digital strategy to drive customer acquisition and retention has been one of my passions and focus.
Board Experience includes Cydcor Board of Directors and Tangoe Customer Advisory Board
Functional Experience
Leadership
Enterprise Strategy
Digital Strategy
Customer Success
Scaling for Growth
Portfolio Alignment
Product Management
Culture Agent
Systems Rationalization
Merger and Acquisitions
IT Governance
Cloud Strategy
Sales to Data Journey
Customer Lifecycle
Supply Chain Mgmt
Industry Experience
Media and Entertainment
Telecommunications
Customer Products
Ad Agency - Creative
eCommerce
Manufacturing
Supply Chain
Telecommunications
Pharmaceutical
Management Consulting
Functional/Systems
Salesforce Sales, Marketing, and Service Cloud
Salesforce Heroku
Salesforce Einstein
Customer Data Platform
Mulesoft APIs
Python, MySQL, C#, JAVA
Cloud Solutions including: Azure, AWS, Redshift
SAP ECC FI MM PP SD
SAP SNP APO
Big Data
Business Intelligence
Solution Architecture
Systems Integration
Sales and Distribution
ASAP/Agile
Project Management
Education
Missouri Baptist University
1997
Bachelor of Science Business Administration Management with minors in Accounting and Marketing, Cum Laude
Harlaxton College
Study Abroad - Grantham, United Kingdom
Business and Literally Studies
SAP Academy
FICO MM PP SNP APO
“I’m as proud of many of the things we haven’t done as the things we have done. Innovation is saying no to a thousand things.”
Steve Jobs
Areas of Focus
Key Specialties
Salesforce
Salesforce Cloud and Einstein
SAP - Oracle
Financials, Supply Chain, BI
M&A
System Rationalization
Big Data -
Data Orchestration and AI
Supply Chain
Global Build and Distribution
Security & Risk
Awareness and Prevention
Product Mgmt
Customer Success -Adoption
Culture Agent
Fear of Failure - Innovation
Project Mgmt
Program Mgmt - Agile
Digital Strategy
Customer 360 - Digital Marketing
Salesforce Field Service
SaaS Managed Package Offering
e-Commerce
Salesforce Commerce Cloud
reach out
To collaborate, discuss big bold bets, or advisory/board opportunities -
Community
Giving back is a key to culture building and the heart of creating postive team dynamics. Myself, tech team ecosystems, friends, and family support these Los Angeles based entities.
Midnight Mission
Patron, Give Back Day Organization
Founded in 1914, The Midnight Mission has been offering a path to self-sufficiency to men, women, and children experiencing homelessness since 1914. As a comprehensive homeless shelter and homeless services provider serving the Los Angeles homeless community, they take an approach that fuses care and compassion with meaningful accountability, providing the structure and the resources that people experiencing homelessness need to truly improve their lives.
Los Angeles Food Bank
Patron, Give Back Day Organization
Community support enables the Food Bank to serve more than 300,000 people every month. Approximately one-quarter of their food goes to children, and roughly one-fifth ends up in the hands of older adults. It is estimated that only 10% of their food goes to the homeless, but this is an important population for them.. The majority of this organization's food goes to low-income families and individuals who sometimes struggle to make ends meet.
© 2019